Contact Us

Consumer Enquiries

If you were previously a customer of NRAM, B&B or MX, and your account was sold or transferred to another lender, please see the links below for information regarding who to contact in relation to your loan.

“Helpful information and contact details” at www.nram.co.uk / www.bbg.co.uk.

If you were previously a customer of NRAM, B&B or MX but your account was not sold or transferred, please note that these companies are not owned by UKAR and their owner has put them into a Members’ Voluntary Liquidation. For a period of time currently expected to be not less than two years after the dissolution of NRAM, B&B and MX, UKAR has agreed to handle certain customer queries or complaints in place of the relevant company in liquidation.

If you have a complaint relating to your former NRAM, B&B or MX account, and your account was not sold or transferred to another lender, then you can direct this to UKAR, including your relevant account details, at the following address:

UK Asset Resolution
PO BOX 118
Skipton
BD23 9FH

All other enquiries

Such enquiries should be sent to UKAR via email at: uk_UKARcentralmail@pwc.com

Please note: we will not be able to assist with enquiries regarding former customers of B&B, NRAM, or Mortgage Express at this address. Any such enquiries should be sent to the Customer Enquiries postal address above.

Important: The information you provide will be sent by email. Email is inherently insecure. It may be subject to interception in transit and therefore you should not send any confidential information by this means.